Actual customer testimonials
VersaPro has made our kitchen top notch. Great workers who've showed up on time to get the job done. I highly recommend this company and Steve the project manager will make sure your taken care of every step of the way.
I was very impressed from the beginning through the end of the process. Everything was explained to me. The work was done quickly and they did a great job as well as great clean up afterwards. All of the staff from the salesperson to the workers were very nice and worked hard to make this an easy process.
Response from the owner: Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with us from start to finish. Our team works hard to ensure everything is explained clearly and that the job is done efficiently and professionally. Your feedback about our staff being nice and hardworking truly means a lot to us. We appreciate your support and hope to serve you again in the future!
The VersaPro team consistently displayed professionalism and attention to detail. They were courteous and respectful at all times. Steve and Cam made my experience absolutely painless, their assistance during this experience was greatly appreciated.Thank you
Response from the owner: Thank you so much for your kind words! We're thrilled to hear that the VersaPro team, especially Steve and Cam, were able to make your experience smooth and enjoyable. Professionalism and attention to detail are very important to us, and we're glad those qualities shone through during your project. We truly appreciate your feedback and look forward to serving you again in the future!
The vehicle driver recklessly cut me off after tailgating me for a while. He made sure to do it in the right lane going 40 in a 25 zone. Shouldn't be on the road, and is a terrible representation of the company in their vehicle.
Response from the owner: Thank you for bringing this situation to our attention. We sincerely apologize for your experience with our driver; it’s certainly not reflective of the standards we uphold.Your safety and satisfaction are our top priorities, and we take such incidents very seriously. We would appreciate any additional details you can provide, such as the date and time of the occurrence, so we can investigate this matter further and ensure appropriate actions are taken with our team.
We had a large branch fall on our garage in an ice storm. After a ton of run around with the insurance company VersaPro was able to not only get our claim approved but handled all of the repairs. They were open with communication and the finished project looks great.
Response from the owner: Thank you for your wonderful feedback! We're so glad to hear that VersaPro was able to assist you during such a tough situation. It's great to know you appreciated our communication and the quality of our repairs. If you need anything in the future, we're here to help!
My insurance company recommended Versa Pro when I had a frozen pipe which led to flooding the basement. From the moment of the first phone call they were prompt and efficient in addressing all my problems. I was given James Hoskins as my project manager and he assured me that everything would be done right and on time. I really appreciated having one person dealing with the insurance and the work being done. Everyone that came to work was professional and polite. I would highly recommend Versa Pro to anyone that needed work done in a timely manner and done right.
Response from the owner: Thank you for your kind words! We're thrilled to hear that James and our team provided prompt, professional service during your time of need. Your recommendation means a lot to us, and we're glad we could help resolve your flooding issue efficiently. If you ever need assistance again, don’t hesitate to reach out!
Although the project took longer than expected, it turned out great. Contractor Jeff was excellent. Very meticulous,. He was on time, worked well around my schedule. Good communication between him and the project manager James. I will be using VesaPro to paint my living room in the new year.
Response from the owner: Thank you for your thoughtful review! We appreciate your understanding regarding the project timeline and are delighted to hear that you’re pleased with the final results. We're proud to have Jeff on our team; his attention to detail and communication skills truly make a difference. We look forward to working with you again on your living room painting project in the new year! If you need anything in the meantime, please don’t hesitate to reach out.
Water damage in February still working on. Now in August still not finish. When you talk to them they’re very congenial but they never show up when they’re supposed to. Might work a few hours and leave. might come back in two weeks. Might work two days in a row Then you always have to call & prod them to move forward.
Response from the owner: We apologize if you feel that the job took too long. In the restoration industry, repairing existing structures can be challenging, and our team may encounter obstacles during the process. We always aim to complete repairs in a timely manner and ensure that we have all the necessary approvals from the insurance carrier before proceeding. We understand that we did not meet your timeline expectations, and we would appreciate the opportunity to discuss how we can improve our services in the future. Please call our office to speak with management.
Needed some cement replace.I love the end result. Very professional.
Response from the owner: Thank you for your positive feedback! We're delighted to hear that you love the end result of your cement replacement. Our team strives for professionalism in every project, and it’s great to know we met your expectations. If you need any further assistance, feel free to reach out!
Response from the owner: Thank you, Joshua, for the 5 star review!
Steve, Jim and team were wonderful. Well organized, great work, and timely communication! We thank them very much for their help!
Response from the owner: Thank you so much for your kind words! We're thrilled to hear that Steve, Jim, and the team were able to provide you with organized, quality work and timely communication. Your appreciation means a lot to us, and we're grateful for the opportunity to help you. If you need anything else, don’t hesitate to reach out!
Wonderful experience from start to finish. Very professional with great communication.
Response from the owner: Thank you for your fantastic review! We're thrilled to hear you had a wonderful experience and appreciated our professionalism and communication. Your feedback means a lot to us!
My skylights were leaking and water damaged the drywall inside. I called Versa Pro and I couldn’t be more pleased. They replaced my roof and completely restored my family room. All of the work was completed as I requested and done with perfection. Prompt and punctual. Thorough clean up. Very reasonably priced!
Response from the owner: Thank you for sharing your experience! We're delighted to hear that VersaPro was able to assist you with your skylights and roof replacement. It’s wonderful to know that the restoration of your family room was completed to your satisfaction, and that our team was prompt, punctual, and thorough in their cleanup. We appreciate your kind words about our pricing as well! Your feedback is invaluable to us, and if you ever need further assistance or have any other comments, we’re here to help. Thank you!
I absolutely love This company! Excellent work, very professional and neat and affordable
Response from the owner: Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our company. We strive to maintain high standards of professionalism and quality in our work, while also keeping our services affordable. Your feedback means a lot to us, and it motivates us to continue providing excellent service. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to let us know!
Response from the owner: Thank you, for the 5 star review!
I had VersaPro come out to do a mitigation and water damage repairs at my aunts house. It affected three bathrooms unfortunately but VersaPro was able to handle everything from the mitigation to the repairs without a problem. The mitigation manager and The technician’s were amazing and respectful, they made sure everything was done right and cleaned up properly every day. The Project manager was awesome and the carpenters they had working there really knew what they are doing and were great. I highly recommend this company.
Response from the owner: Thank you so much for taking the time to share your experience with VersaPro! We're thrilled to hear that our team was able to assist with the mitigation and water damage repairs at your aunt's house. It's wonderful to know that our mitigation manager, technicians, and project manager made a positive impact during the process. We take pride in our respectful and diligent staff, who always strive for thoroughness and cleanliness on every job site. Your recommendation means a lot to us, and we’re glad we could restore your aunt’s home. If you need anything else in the future, please don’t hesitate to reach out!
I used VersaPro for the first time when I came home to a flooded basement.They came out immediately and took action, the two guys that were at my house were very polite and efficient.Made sure all my belongings were protected and answered all of my questions to make me feel more comfortable with the whole process.I would highly recommend Andrew and his crew. Thank you again for your efficiency and professionalism.
Response from the owner: Thank you so much for your kind words We're thrilled to hear that Andrew and the team were able to assist you promptly and professionally during a tough time. Your recommendation means a lot to us, and we're always here to help when you need it!
Not happy with this company at all. Very small job that took almost 2 months to do. Keep making excuses why they couldn't come out to do the work. Sent two guys out that were not qualified to do landscaping. Never would use them again.
Response from the owner: Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustrations. We strive for timely service and quality work, and it's disappointing that we fell short in this instance. We appreciate your input and would like to address your concerns directly. Please feel free to reach out to us so we can work towards a resolution with yourself and your mother.
Versa Pro was amazing from the mitigation to the final repairs. I was always kept in the loop about the process and what I could expect. For this being my first water issue/claim, I was left feeling at ease due to the wonderful handling from these guys. A BIG thanks to Andrew & Steve for their professionalism and communication. Highly recommend!
Response from the owner: Thank you for your glowing review! We're so glad to hear you felt well-informed and at ease throughout the process. We appreciate your recognition of Andrew and Steve's professionalism and communication. Thank you for the recommendation, and we're here if you need anything in the future!
The carpenter are very professional and went above and beyond to make sure the job was done well. They treat the job like they are working on their own home.
Response from the owner: Thank you for your wonderful review! We're thrilled to hear that our carpenters exceeded expectations and treated your project with such care. Your satisfaction is our priority!
Versa pro made everything easy! Very professional and very thorough job!
Response from the owner: Thank you for your fantastic feedback! We're glad to hear you found our service easy and thorough. It was a pleasure working with you!
By far this was the most professional and organized group of people. Everything was communicated very clearly and aligned to the schedule they laid out at the start. The work was very good. Overall very satisfied with working with them. Would highly recommend
Response from the owner: Thank you so much for your kind words! We’re thrilled to hear you had a positive experience and appreciate your recommendation. It was a pleasure working with you!
Each contractor was friendly, skilled and timely.
Response from the owner: Thank you, Melissa, for the great review! We're so happy you loved your experience, and we look forward to working with you on future projects.
This company was honest, respectful trustworthy, and did a great job on the project. Thank you to Steve, Brad, Dave and Tracy for your hard work.
Response from the owner: Wow! We're so happy to hear that you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Steve and Dave were very personable and professional . Both did an excellent, quality job in a timely manner. Very pleased with the finished job !
Response from the owner: Teresa, it's wonderful to hear that we exceeded your expectations! We are delighted to have Steve and Dave on our VersaPro team. Thank you for the 5-star review!
Wonderful job on tub to walk in shower conversion.
Response from the owner: Camilla - It makes our day to see that your walk in shower conversion went smoothly from start to finish. Thank you so much for choosing OnSite Solutions and please keep us in mind for any future projects!
Awesome company that came out and fixed my issue within hours. A++++
Response from the owner: Thank you, John, for the fantastic review! Your business is truly appreciated, and we're thrilled to have provided you with excellent service.
Excellent work on flood damage from second story water pipe leak. Hosea and Manny were prompt, curteous, professional and knowledgeable. I would highly recomnend this company.
Response from the owner: Thank you, Denise, for the 5-star review!
I don't know where to begin. This company, their crews, staff exceeded any expectations I had. They were so accommodating, professional, always (if not sooner) on schedule with the project. From updates, calls, invoices, and finding the best solutions for the damage, replacement of our garage. Our neighbors tree fell thru our garage and decimated not only the garage, but the contents, the power, electrical box ripped off the house. They took this whole disaster and the stress with insurance claims, and all the nuisances associated with this and were able to make this journey /experience painless. Their efficiency defies all stigmas associated with the industry of construction. 100% satisfied customer, and 100% recommendations for any work needed. I will definitely advocate and recommend them to anyone who will listen. Thank you all so much for everything. Thank you Andrew Earp.
Response from the owner: Thank you for your kind words, Suzanne. I am glad that Andrew and Steve's crew were able to make it a positive experience for you during these stressful times. We are always happy to help and only a phone call away if you ever need anything else!
The service is efficient, prompt, and friendly; however, you pay a premium for the convenience of having emergency service. The major critique that I have for this business is charging full price but then spray painting via stencil their business advertising for board ups. Customers should have the option of, maybe, having their services DISCOUNTED if they are going to be used as free advertising and marketing for the company. The service tech told me that his pay would be docked 13-15% if I didn’t allow him to stencil the company name, logo, and telephone number on the plywood board. By the time I saw what he was doing, he was halfway through with it. I advised that I would still pay for the service without calling the office and complaining but that I would leave a review about this exploitative policy. Customers should be given the option of 10-15 % off of the total price of the service if they are going to be used as advertising and marketing vehicles.
Response from the owner: Thank you for your feedback and for bringing this issue to our attention. We apologize for any inconvenience caused by our company's advertising policy during board up services. We take your concerns seriously and will address this matter with our team to ensure that customers have the option to opt out of having our company information spray painted on their plywood boards. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our services. Thank you for choosing us for your emergency disaster needs.
Honest, professional, excellent workmanship and good customer relations. My home is my biggest investment and a peaceful refuge fromthe hustle and bustle of everyday life.When I discovered that my whole back, exterior wall was rotting away, I didn't know where to turn, what to do! Thankfully, Someone referred me to Onsite.I can't thank them enough for taking this tremendous weight, and rot....off of my shoulders.So if you need work done on your home,Call people you can trust at Onsite.Mike Beauchamp
Response from the owner: Thank you for your positive feedback. We are glad to hear that our team provided you with excellent service and that you were satisfied with your experience. Our team who assisted you is exceptional, and we appreciate having them on our team. Please don't hesitate to reach out if you need anything in the future. We are always happy to assist you.
Steve from onsite was awesome to work with! Stayed in constant communication about what was going on and what was needed to get our project completed. Thanks again for all you did for us Steve!! 5 stars!!
Response from the owner: Thanks so much for sharing your feedback about our service. We're glad to hear our team's performance exceeded your expectations, and we'll ensure that Steve and his team receive the recognition they deserve. Thank you again, have a great day!
We had a great experience working with Onsite. All of the pros were courteous and professional. They installed a brand new basement bathroom and renovated our main floor bathroom, pantry, and laundry room. We are very satisfied with the work, especially the quality work of Gerard, Jeff, and Buzz. Dave is an excellent project manager and was easily accessible for questions, planning, and last minute changes. He understood exactly what I was looking for in the design and made it happen. They completed the work quickly and cleaned the area prior to leaving daily. Everyone was friendly and extremely helpful. We would absolutely use Onsite/VersaPro again for future home renovation projects.
Response from the owner: Thank you so much for your positive feedback! We are thrilled to hear that you had a great experience working with Onsite. Our team takes pride in delivering excellent work and providing exceptional service to our clients. We greatly appreciate your recognition of Gerard, Jeff, Buzz, and Dave for their professionalism and quality work. It was a pleasure working with you on your basement bathroom installation and main floor renovation projects.We are glad to hear that we met your expectations and that you are satisfied with the results. Thank you for considering us for any future home renovation projects, and we look forward to the opportunity to work with you again. If you have any further questions or need assistance in the future, please do not hesitate to reach out. Thank you for choosing Onsite/VersaPro!
They did a wonderful job and worked with my insurance to get things taken care of. Very friendly and great work.
Response from the owner: Thank you so much for your wonderful review, Joel! We are thrilled that we could provide you with great service and sincerely appreciate your business.
Knowledgeable, attentive, friendly and fast service provided
Response from the owner: Thank you for your kind words and positive feedback! We are delighted to hear that you found our team to be knowledgeable, attentive, friendly, and efficient in providing fast service. Our goal is to always deliver excellent work and exceptional customer service to all our clients. We appreciate your recognition of our efforts and we look forward to the opportunity to assist you with any future home renovation projects. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Onsite/VersaPro!
Had OnSite to help with water damage through an insurance claim. While the work was not completed 100%, due to conflicts we are still dealing with by our insurance company, the work completed was great. They even helped provide guidance and suggestions on next steps with our insurance company that could help. Would use them again. Thank You.
Response from the owner: That's great to hear! I'm glad that you had a positive experience with the company. The team will be thrilled to have received such a wonderful review. It's always a pleasure to work with satisfied customers like you. Thank you for taking the time to share your feedback, and we hope to have the opportunity to serve you again in the future.
Great quality. Great service. Would recommend.
Response from the owner: Thank you, Jeff, for the great review! We're so happy you loved your experience! We look forward to working with you on future projects.
Quick & Responsive.Steve Owen and his team were quick, reliable and most of all professional. They made and unpleasant circumstance have of having a roof leak pleasant. The came in to assess the damages and got right to work. They know what they’re doing. Everyone I spoke with was helpful and nice.
Response from the owner: We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
They were great to work with did a beautiful job on my ceiling repair and paint and replaced roof. Very clean, came on time Steve and Brad were great. Very satisfied.
Response from the owner: Wonderful to hear, Star! We value the positive review and we'll make sure that Steve and Brad receive the recognition they deserve! Thank you for trusting us with your property and thank you for your recommendation!
I would highly recommend OnSite. Every member of the team were thoughtful and professional. The project manager, Steve Owens took all of the apprehension out of the process. He was very thorough in his explanations and follow ups. I can't say enough of how impressed I was with their team and quality of work.
Response from the owner: Thanks so much for sharing your feedback about our service. We're glad to hear our team's performance exceeded your expectations, and we'll make sure that Steve and his team receive the recognition they deserve. Thank you again, have a great day!
Had a huge flood in the basement due to sump pump failure. I called onsite and they restored it to its original condition in no time. Best company ever. Very professional and excellent quality work.
Response from the owner: Thank you for your continued business Wael, we appreciate you!
I was working full time when my basement flooded. Onsite (now known as Versapro) was extremely friendly and professional. They gave progress updates and suggestions while I was at work, yet were respectful of my working hours. They would even give my dog and two cats a little attention while they were working. They always left my house clean at the end of each day. They worked quickly and even showed up on weekends. Steve my project manager was always easy to get ahold of whenever I had a question and he even contacted me after the job was completed to remind to make sure I had clear access to my water shutoff valve. I would highly recommend Versapro for all your home repairs.
Response from the owner: Thank you for the wonderful 5 star review! We are happy to hear you received great service from beginning to end!
third time using onsite solutions at my business. fantastic work, communication is great, and pricing is even better. Steve Owens is top notch project manager! thanks for everything!
Response from the owner: Thank you, Samantha, for the great review! We're so happy you loved your experience both times! We look forward to working with you on future projects.
Outstanding work!They went above and beyond and everything looks brand new!
Response from the owner: Thank you, for the great review! We're so happy you loved your experience! We look forward to working with you on future projects.
Did a great job! Good price and showed up in time, couldn’t ask for more
Response from the owner: Thank you so much for the wonderful review, Chris! We truly appreciate it. We are thrilled we could provide a great service for you!
Unbelievable experience with these guys. Immediate response, crew was professional and great to work with, and Andrew managed the whole project to perfection. Transparent and fair pricing and their connection with the insurance company made everything as smooth I’ve ever seen. Can’t recommend them enough!
Response from the owner: This is.....AMAZING! We love to hear this, Michael! We are so happy you gave us a chance and loved us! We have a really great team here at OnSite! Thank you so much!
Response from the owner: Thank you, Dominic, for the 5 star review!
Steve and his team were professional, friendly and responsive. They were with us every step of the way, and were our advocates for dealing with insurance claims which was such a huge help. Every worker who came through our door was kind, honest, and helpful. Even through all the little hiccups that came up during our project, Steve was always so quick to respond and offer a solution. I would HIGHLY recommend this company — they made us feel comfortable and listened to, and the work they completed turned out beautifully.Thanks again to Steve, Jason, the Onsite team and all the tradesman who were there for our project from start to finish! You’re the best!
Response from the owner: Thanks so much for sharing your feedback about our service. We're glad to hear our team's performance exceeded your expectations, and we'll make sure that Steve and his team receive the recognition they deserve. Thank you again, have a great day!
I cannot say enough good things about OnSite Solutions. I had a roof leak which caused interior damage and despite effort, I could not find an honest and reliable contractor. Fortunately, I saw their ad so I took a chance based on their positive reviews. Not only did they provide above and beyond quality work, their price point is reasonable and competitive. Their employees from the estimate to delivery were highly professional, on-time and very, very thorough. I am sharing OnSite with everyone I know. Don't use any other contractor. They will not take advantage of you nor disappoint.
Response from the owner: WOW! We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
On-site made the experience easier with help and recommendations through out the experience. Took care of any problems that arose with solutions. On-site did what they said they would do!
Response from the owner: Thank you, Mark, for the great review! We're so happy you loved your experience! We look forward to working with you on future projects.
